FULLY PAID TICKETS
Transfer to 2021
Applications for Eventbrite refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.
Prior to the closing date, in order to rollover tickets to 2021, you did not need to do anything for your ticket booking to roll over to next year. WOMAD 2021 will take place on 22nd-25th July 2021. Any Camp WOMAD bookings which were valid at the point of the festival cancellation will also be rolled over for a like-for-like booking to the 2021 festival.
Refund
Applications for Eventbrite refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions. Refunds are still being processed and may take up to 60 days to reach your account, so please be patient.
PAID BY INSTALMENTS
Information
Applications for Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.
If you are looking to upgrade child or teenager tickets, please contact Ticketline’s customer service team at customerservices@ticketline.
Anyone awaiting Ticketline refunds, please do not contact your credit card company. By doing this, it will slow the process down and place an additional burden on our team to respond.
Ticket FAQS
If I do nothing, will my tickets automatically be carried over to 2021?
Applications for Eventbrite refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.
Prior to the closing date, in order to rollover tickets to 2021, you did not need to do anything for your ticket booking to rollover to next year. WOMAD 2021 will take place on 22nd-25th July 2021. Any CAMP WOMAD bookings which were valid at the point of festival cancellation will also be rolled over for a like-for-like booking to WOMAD 2021.
For those who paid by instalments, applications for Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.
I have a disabled ticket and a carers ticket. Will they BOTH be valid for 2021?
Yes, they will both be valid and you will be re-issued your 2021 tickets later in the year.
Will my accommodation bookings rollover too?
Applications for Eventbrite and Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.
Prior to the closing date, in order to rollover tickets to 2021, you did not need to do anything for your ticket booking to rollover to next year. WOMAD 2021 will take place on 22nd-25th July 2021. Any CAMP WOMAD bookings which were valid at the point of festival cancellation will also be rolled over for a like-for-like booking for the 2021 festival.
Will my spa bookings rollover too?
Only WOMAD Spa bookings which were valid at the point of festival cancellation can also be rolled over for a like-for-like booking for the 2021 festival. You do not need to do anything for the booking to roll over.
Will I have to pay another booking fee?
No.
I’ve booked Podpads/Hearthworks/Airstream accommodation at WOMAD, what will happen to my booking?
Please speak directly to the company or person you have booked through as WOMAD is not liable for any third party expenses.
I booked private accommodation for the festival weekend will these costs be reimbursed?
Please speak directly to the company or person you have booked through as WOMAD is not liable for any third party expenses.
My child who did not require a ticket this year, will be over the age of 13 when WOMAD 2021 takes place, what should I do?
If you rollover the booking in the allotted period, we will honour the child ticket for 2021 and upgrade to a teenager ticket. There is no charge for children aged 13 and under, however, they must hold a valid ticket to enter the festival.
For Eventbrite ticket holders, please contact info@womad.org with your order confirmation number and proof of D.O.B, such as a passport.
For Ticketline ticket holders, please contact Ticketline’s customer service team at customerservices@
My teenager who did not require an adult ticket this year, will be over the age of 18 when WOMAD 2021 takes place, what should I do?
If you rollover the booking in the allotted period, we will honour the teenage ticket for 2021 and upgrade it to an adult ticket. Please contact info@womad.org with your order confirmation number and proof of D.O.B.
When will WOMAD 2021 take place?
WOMAD Festival 2021 will take place on 22nd-25th July 2021.
How do I apply for a refund?
Applications for Eventbrite and Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.
Where do I find my order number?
Your order number can be found either on your digital tickets or your confirmation email.
When will the money be refunded back onto my card?
Refunds may take up to 60 days to reach your account so please be patient. Any refunds will be issued to the original payment card.
How long do I have to decide to rollover or refund my ticket?
Applications for Eventbrite and Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.
Can I carry some tickets over to 2021 and refund others?
No you can’t. We can only refund orders in full, not individual tickets within an order.
I can’t make WOMAD 2021. Can I transfer my fully paid ticket over to another year?
Yes you can. Contact us on info@WOMAD.org for more information.
I have paid by instalments, can I transfer my ticket to 2021?
Applications for Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.
I have paid by instalments, will my accommodation bookings rollover too?
Only CAMP WOMAD bookings which were valid at the point of festival cancellation can also be rolled over for a like-for-like booking for the 2021 festival. If you have placed an order any Camp WOMAD bookings will also be rolled over as part of your instalment plan. Any other accommodation bookings with Podpads, Hearthworks or Airstream will have been placed separately and you will need to get in touch with these companies directly.
What happens to future instalment payments if I carry my tickets over to 2021 but haven’t finished paying for them yet?
If you want to carry over your ticket to 2021, you have two options.
- 1. Continue your payments – Continue your current payment plan. Your ticket will be automatically transferred to Womad 2021 once all payments are complete.
2. Payment holiday -take a payment holiday and defer payments for 1 year. By selecting Option 2 – Payment Holiday, your payments will be deferred for 1 year and upon completion of your payment plan, your ticket will be automatically transferred for WOMAD 2021. Payments will resume 1 year later. For example, if you have a 10 month payment plan, and have made 7 payments, your 8th payment will be taken exactly 13 months after your last payment, e.g. if your last payment was made on 1st April 2020, the next payment will be taken on 1st May 2021, and then subsequent payments at monthly intervals thereafter until your plan is completed.
Can I be refunded for all my instalment payments to date?
Applications for Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.
How long will a refund of my instalment plan take to be issued?
If you select to refund your tickets, this may take up to 90 days to process. In response to the government restrictions to tackle COVID-19, Ticketline have had an unprecedented number of events being postponed, rescheduled or cancelled, and this is a huge task, so please be patient.
My question isn’t answered here, what do I do?
Please email your question to info@womad.org and we will get back to you as soon as possible.