Transfer to 2021

Applications for Eventbrite refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.

Prior to the closing date, in order to rollover tickets to 2021, you did not need to do anything for your ticket booking to roll over to next year. WOMAD 2021 will take place on 22nd-25th July 2021. Any Camp WOMAD bookings which were valid at the point of the festival cancellation will also be rolled over for a like-for-like booking to the 2021 festival.

2020 Eventbrite Ticket Refunds

Applications for Eventbrite refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions. Refunds are still being processed and may take up to 60 days to reach your account, so please be patient.

Paid by Instalments 

Applications for Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions. Refunds are still being processed and may take up to 60 days to reach your account, so please be patient.

If you are looking to upgrade child or teenager tickets, please contact Ticketline’s customer service team at customerservices@ticketline.co.uk or call 0161 813 2222 to upgrade your tickets.

Anyone awaiting Ticketline refunds, please do not contact your credit card company. By doing this, it will slow the process down and place an additional burden on our team to respond.

FAQ’s

• I have a disabled ticket and a carers ticket. Will they BOTH be valid for 2021?

Yes, they will both be valid and you will be re-issued your 2021 tickets later in the year.

• Will my accommodation bookings rollover too?

Applications for Eventbrite and Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.

Prior to the closing date, in order to rollover tickets to 2021, you did not need to do anything for your ticket booking to rollover to next year.  WOMAD 2021 will take place on 22nd-25th July 2021. Any CAMP WOMAD bookings which were valid at the point of festival cancellation will also be rolled over for a like-for-like booking for the 2021 festival.

• Will my spa bookings rollover too?

Only WOMAD Spa bookings which were valid at the point of festival cancellation can also be rolled over for a like-for-like booking for the 2021 festival. You do not need to do anything for the booking to roll over.

• Will I have to pay another booking fee?

No

• I’ve booked Podpads/Hearthworks/Airstream accommodation at WOMAD, what will happen to my booking?

Please speak directly to the company or person you have booked through as WOMAD is not liable for any third party expenses.

• I booked private accommodation for the festival weekend will these costs be reimbursed?

Please speak directly to the company or person you have booked through as WOMAD is not liable for any third party expenses.

• My child who did not require a ticket this year, will be over the age of 13 when WOMAD 2021 takes place, what should I do?

If you rollover the booking in the allotted period, we will honour the child ticket for 2021 and upgrade to a teenager ticket. There is no charge for children aged 13 and under, however, they must hold a valid ticket to enter the festival.For Eventbrite ticket holders, please contact info@womad.org with your order confirmation number and proof of D.O.B, such as a passport.For Ticketline ticket holders, please contact Ticketline’s customer service team at customerservices@ticketline.co.uk or call 0161 813 2222 to upgrade your tickets.

• My teenager who did not require an adult ticket this year, will be over the age of 18 when WOMAD 2021 takes place, what should I do?

If you rollover the booking in the allotted period, we will honour the teenage ticket for 2021 and upgrade it to an adult ticket. Please contact info@womad.org with your order confirmation number and proof of D.O.B.

• How do I apply for a refund?

Applications for Eventbrite and Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.

• Where do I find my order number?

Your order number can be found either on your digital tickets or your confirmation email.

• When will the money be refunded back onto my card?

Refunds may take up to 60 days to reach your account so please be patient. Any refunds will be issued to the original payment card.

• How long do I have to decide to rollover or refund my ticket?

Applications for Eventbrite and Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.

• I have paid by instalments, can I transfer my ticket to 2021?

Applications for Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.

• I have paid by instalments, will my accommodation bookings rollover too?

Only CAMP WOMAD bookings which were valid at the point of festival cancellation can also be rolled over for a like-for-like booking for the 2021 festival. If you have placed an order any Camp WOMAD bookings will also be rolled over as part of your instalment plan. Any other accommodation bookings with Podpads, Hearthworks or Airstream will have been placed separately and you will need to get in touch with these companies directly.

• What happens to future instalment payments if I carry my tickets over to 2021 but haven’t finished paying for them yet?

If you want to carry over your ticket to 2021, you have two options.

1. Payment holiday -take a payment holiday and defer payments for 1 year.  By selecting Option 2 – Payment Holiday, your payments will be deferred for 1 year and upon completion of your payment plan, your ticket will be automatically transferred for WOMAD 2021. Payments will resume 1 year later. For example, if you have a 10 month payment plan, and have made 7 payments, your 8th payment will be taken exactly 13 months after your last payment, e.g. if your last payment was made on 1st April 2020, the next payment will be taken on 1st May 2021, and then subsequent payments at monthly intervals thereafter until your plan is completed.

2. Continue your payments – Continue your current payment plan. Your ticket will be automatically transferred to Womad 2021 once all payments are complete.

• Can I be refunded for all my instalment payments to date?

Applications for Ticketline refunds are now closed. In the event of an issue with your tickets, please contact our team at info@womad.org with any questions.

• How long will a refund of my instalment plan take to be issued?

If you select to refund your tickets, this may take up to 90 days to process. In response to the government restrictions to tackle COVID-19, Ticketline have had an unprecedented number of events being postponed, rescheduled or cancelled, and this is a huge task, so please be patient.

• My question isn’t answered here, what do I do?

Please email your question to info@womad.org and we will get back to you as soon as possible.

Charlton Park is situated just off the A429 between Cirencester and Chippenham, close to Malmesbury. The site is 7 miles from Junction 17 off the M4, approximately 100 miles from London, 80 miles from Birmingham, and less than 30 miles away from Bath, Bristol, and Swindon. Please follow the yellow AA signs for WOMAD. If using Satnav please use SN16 9LL as the postcode.

From the North:
Exit M5 J11a, take first exit A417 towards Cirencester. Before Cirencester take A429southbound towards Malmesbury. Turn left onto B4040, follow signs into the festival.

From the West:
Exit M4 J17, take A429 north towards Cirencester. Turn right onto B4040, follow signs into the festival.

From the East:
Exit M4 J17, take A429 northbound signposted Malmesbury. Turn right onto B4040,travel for around half a mile and follow signs into the festival.

From the South:
Take A350 northbound towards Chippenham. At the M4 J17 roundabout, take second exit A429 northbound towards Malmesbury. After Malmesbury turn right onto the B4040, travel for around half a mile and follow signs into the festival.

Lost and found property can be reported at or handed in to Customer Care over the festival. If you lost any items at the festival, please email lostproperty@womad.org

You can bring your own alcohol but glass is not allowed in the arena. Please drink responsibly. WOMAD does not tolerate underage drinking. Anyone under the age of 18 found with alcohol will have it confiscated and their parent/guardian contacted.

Challenge 25
If you are or look under 25, you need to provide proof of age. Please bring one of the following IDs with you.

• An in date photographic driver’s licence or provisional licence
• A valid passport (not a photocopy). Out of date passports will NOT be accepted
• A Proof of Age Standards Scheme Card (showing the PASS hologram)

The unlawful supply or illegal use of drugs is not condoned by WOMAD, this now includes the use of substances previously referred to as ‘legal highs’ and Nitrous Oxide (NOs). Drug enforcement laws are as applicable on site as anywhere else in the country. Security officers will be on site and will deal with drug offenses in accordance with national guidelines. If you engage in the unlawful supply of drugs, it is likely that you will be arrested. Neither anti-social nor illegal behaviour will be tolerated; participants will leave themselves liable to eviction from the site.

Experimenting with drugs can lead to adverse reactions. If you do take drugs and you become ill, depressed or frightened, please ask a steward to direct you to one of the many facilities on site which can help and support you.

Smoking is illegal in enclosed public areas. We enforce a smoking ban in ALL enclosed structures. Please remember to dispose of your cigarette ends responsibly.

No animals are allowed on site with the only exception of registered assistance dogs.

There are ATMs available within the arena and in the campsite market. There is a charge per withdrawal.

Please check the festival map closer to the time to find ATM locations on site.

When you purchase a 4 or 3 day ticket, camping and parking is free and included.

We have many camping options, including Glamping.

For safety, we segregate cars and tents (apart from in the Park & Camp areas). Campsites are in walking distance of the main festival site (5-10 mins) and are well lit. Please check the festival map closer to the time to check camping and parking locations.

Sleeping in vehicles is not permitted under any circumstances apart from in the designated live-in vehicle areas. Live-In Vehicle tickets can be purchased separately but sell quickly. Please note: generators are not permitted.

Customer Care is the place to head to for any help or advice when on site. It is also where you can securely lock up any items, including bikes.

Bike lock up
If you cycle to the festival you can leave your bike at Customer Care. There is a charge of £1 per item for this service. Please bring your own bike locks.

Lock it up
Any valuables you want to keep safe? The WOMAD Campers’ lockup, situated in Customer Care, can do just that. Items can be left and collected between Thursday at 8am and Monday at midday. There is a charge of £1 per item for this service.

Lost and Found
Items found on the festival site should be taken to Customer Care. If you have lost any items, please check the Customer Care tent to see if they have been handed in.

After the festival email lostproperty@womad.org

Children (aged 13 and under) must be accompanied by a parent/ guardian. One ticket holding parent/guardian can only accompany up to four people under the age of 18.

There is no charge for children aged 13 and under, however, they must hold a valid ticket to enter the festival. Please see the tickets section to order a child ticket.

Teenagers (aged 14 – 17) must be accompanied by a parent/guardian of 22 years and over. One ticket holding parent/guardian can only accompany up to four people under the age of 18.

We can’t solve the world’s problems alone but together we can make a difference.

The cleanliness of your campsite after the festival shows us that you care and don’t abandon tents and other waste. You have done this long before it was fashionable. Thank you.

This doesn’t mean that there isn’t waste but you are already leaving less waste than any other comparable festival in the country.

What happens to the rest?

Over the last six years, WOMAD has generated an average of 113 tons of waste per festival. In 2012 approximately 16% of the waste was recycled. Since 2014, by supporting a Waste to Energy scheme, after metal, wood, glass, and some plastics are removed for specialised recycling, 100% of our remaining waste is diverted from landfill and recycled into energy. Ash etc from the process is then used in infrastructure projects nationally.

This means there will not be six different types of recycling bins around the site this year, just one. (Which in itself reduces vehicle movements on site). This is then sorted on site by our waste collection provider.

The best solution is for everyone to take their waste away with them but this method is accepted by our partners and advisors to currently be the most sustainable solution.

Please make sure you dispose of your cigarette ends in one of the many litter bins across the site.

Glass can be brought into the campsites but not into the arena. Please dispose of any glass items responsibly in the bins provided.

To see our full sustainability message – see our Green WOMAD page: https://womad.co.uk/green-womad/

For everything from travel information, event updates, exclusive interviews with the artists, behind the scenes gossip, reviews and more, tune into Radio WOMAD throughout the Festival.

More information to come soon. Please keep checking this page and our social media for updates on water for 2021.

Will I be able to charge my phone whilst at the festival?

Yes, of course. Never run out of phone battery at the festival with a Volt phone charger. To find out more information about them, please go to the Glamping section on our tickets page.