Lost and found property can be reported at or handed into Customer Care over the festival. If you have lost any items over the festival, please email lostproperty@womad.org

Charlton Park is situated just off the A429 between Cirencester and Chippenham, close to Malmesbury. The site is 7 miles from Junction 17 off the M4, approximately 100 miles from London, 80 miles from Birmingham, and less than 30 miles away from Bath, Bristol, and Swindon. Please follow the yellow AA signs for WOMAD. If using Satnav please use SN16 9LL as the postcode.

From the North:
Exit M5 J11a, take first exit A417 towards Cirencester. Before Cirencester take A429southbound towards Malmesbury. Turn left onto B4040, follow signs into the festival.

From the West:
Exit M4 J17, take A429 north towards Cirencester. Turn right onto B4040, follow signs into the festival.

From the East:
Exit M4 J17, take A429 northbound signposted Malmesbury. Turn right onto B4040,travel for around half a mile and follow signs into the festival.

From the South:
Take A350 northbound towards Chippenham. At the M4 J17 roundabout, take second exit A429 northbound towards Malmesbury. After Malmesbury turn right onto the B4040, travel for around half a mile and follow signs into the festival.

You can bring your own alcohol but glass is not allowed in the arena. Please drink responsibly. WOMAD does not tolerate underage drinking. Anyone under the age of 18 found with alcohol will have it confiscated and their parent/guardian contacted.

Challenge 25
If you are or look under 25, you need to provide proof of age. Please bring one of the following IDs with you.

• An in date photographic driver’s licence or provisional licence
• A valid passport (not a photocopy). Out of date passports will NOT be accepted
• A Proof of Age Standards Scheme Card (showing the PASS hologram)

The unlawful supply or illegal use of drugs is not condoned by WOMAD, this now includes the use of substances previously referred to as ‘legal highs’ and Nitrous Oxide (NOs). Drug enforcement laws are as applicable on site as anywhere else in the country. Security officers will be on site and will deal with drug offenses in accordance with national guidelines. If you engage in the unlawful supply of drugs, it is likely that you will be arrested. Neither anti-social nor illegal behaviour will be tolerated; participants will leave themselves liable to eviction from the site.

Experimenting with drugs can lead to adverse reactions. If you do take drugs and you become ill, depressed or frightened, please ask a steward to direct you to one of the many facilities on site which can help and support you.

Smoking is illegal in enclosed public areas. We enforce a smoking ban in ALL enclosed structures. Please remember to dispose of your cigarette ends responsibly.

No animals are allowed on site with the only exception of registered assistance dogs.

There are ATMs available within the arena and in the campsite market. There is a charge per withdrawal.

Please check the festival map closer to the time to find ATM locations on site.

When you purchase a 4 or 3 day ticket, camping and parking is free and included.

We have many camping options, including Glamping.

For safety, we segregate cars and tents (apart from in the Park & Camp areas). Campsites are in walking distance of the main festival site (5-10 mins) and are well lit. Please check the festival map closer to the time to check camping and parking locations.

Sleeping in vehicles is not permitted under any circumstances apart from in the designated live-in vehicle areas. Live-In Vehicle tickets can be purchased separately but sell quickly. Please note: generators are not permitted.

Customer Care is the place to head to for any help or advice when on site. It is also where you can securely lock up any items, including bikes.

Bike lock up
If you cycle to the festival you can leave your bike at Customer Care. There is a charge of £1 per item for this service. Please bring your own bike locks.

Lock it up
Any valuables you want to keep safe? The WOMAD Campers’ lockup, situated in Customer Care, can do just that. Items can be left and collected between Thursday at 8am and Monday at midday. There is a charge of £1 per item for this service.

Lost and Found
Items found on the festival site should be taken to Customer Care. If you have lost any items, please check the Customer Care tent to see if they have been handed in.

After the festival email lostproperty@womad.org

Children (aged 13 and under) must be accompanied by a parent/ guardian. One ticket holding parent/guardian can only accompany up to four people under the age of 18.

There is no charge for children aged 13 and under, however, they must hold a valid ticket to enter the festival. Please see the tickets section to order a child ticket.

Teenagers (aged 14 – 17) must be accompanied by a parent/guardian of 22 years and over. One ticket holding parent/guardian can only accompany up to four people under the age of 18.

We can’t solve the world’s problems alone but together we can make a difference.

The cleanliness of your campsite after the festival shows us that you care and don’t abandon tents and other waste. You have done this long before it was fashionable. Thank you.

This doesn’t mean that there isn’t waste but you are already leaving less waste than any other comparable festival in the country.

What happens to the rest?

Over the last six years, WOMAD has generated an average of 113 tons of waste per festival. In 2012 approximately 16% of the waste was recycled. Since 2014, by supporting a Waste to Energy scheme, after metal, wood, glass, and some plastics are removed for specialised recycling, 100% of our remaining waste is diverted from landfill and recycled into energy. Ash etc from the process is then used in infrastructure projects nationally.

This means there will not be six different types of recycling bins around the site this year, just one. (Which in itself reduces vehicle movements on site). This is then sorted on site by our waste collection provider.

The best solution is for everyone to take their waste away with them but this method is accepted by our partners and advisors to currently be the most sustainable solution.

Please make sure you dispose of your cigarette ends in one of the many litter bins across the site.

Glass can be brought into the campsites but not into the arena. Please dispose of any glass items responsibly in the bins provided.

To see our full sustainability message – see our Green WOMAD page: https://womad.co.uk/green-womad/

For everything from travel information, event updates, exclusive interviews with the artists, behind the scenes gossip, reviews and more, tune into Radio WOMAD throughout the Festival.

We hope we can answer questions about tickets using the information below. If you would like to find out more, please email info@womad.org.

Refunds
We regret that WOMAD does not offer refunds on tickets. You can sell tickets on if you cannot use them. For ticket enquiries please contact us at info@womad.org.

How will tickets be sent to me?
Tickets will be emailed to you by Eventbrite once purchased. The tickets will appear as an attachment which you can download to your phone, or access through the Eventbrite app (make sure you have enough battery on your mobile device). You can always print your tickets, but why waste paper when you can bring your tickets electronically.

Is parking and camping included in the price of my ticket?
Yes. Your ticket for the weekend includes parking for your vehicle (unless you are taking a camper van) and camping area. You can bring your own camping facilities or you can book a Camp WOMAD tent to have pitched for when you arrive. For more information on this, please see our Camp WOMAD page.

Can I buy a Thursday day ticket?
Tickets available to buy are:
4 day – Thursday to Sunday
3 day – Friday to Sunday

A Thursday ticket will be available closer to the festival if you want to upgrade your 3 Day to a 4 Day. Or give the WOMAD office a ring now on 0845 1461735 – Monday to Friday, 9am until 4 pm (please check with your telephone provider as costs may vary).

How do I purchase a disabled ticket and apply for a carer’s ticket?
Select a disabled ticket from the main tickets menu and proceed with the sale, you will then be emailed by Eventbrite with your ticket. When that purchase has been completed please complete the Disabled camping facilities and personal carer form using the order reference number that will appear at the top of the ticket email.

Is it possible to add a children’s or teenage ticket to my order?
Yes. Children aged 13 or under go for free, but will still need a ticket.

Teenage tickets are available to 14-17 year-olds. These ticket holders must be accompanied by a ticket holding parent or guardian aged 22 years or over.* One ticket holding parent/guardian can only accompany up to four people under the age of 18.

*You will be required to register all teenagers when you purchase the tickets, providing the names of the teenagers you are bringing. You will also require proof of age identification on site. Teenagers will not be admitted without their parent or guardian.

I’ve booked a pre-pitched tent in Camp WOMAD, can I add camping accessories to my order?
Yes. You can purchase deluxe foam mattresses, sleeping bags and pillows from our ticketing page. Simply scroll down to find the individual items and enter the amounts you require, then proceed to payment using the green button at the very bottom of the page. These purchases will be emailed to you, same as the tickets. All camping and tents will be pre-pitched before you arrive. Please follow signs to Camp WOMAD where staff will take you to your assigned tent on site.

More information to come soon. Please keep checking this page and our social media for updates on water for 2019.

Will I be able to charge my phone whilst at the festival?

Yes, of course. Never run out of phone battery at the festival with a Volt phone charger. To find out more information about them, please go to the Glamping section on our tickets page.