WOMAD FAQs

WOMAD now uses Print at Home tickets for WOMAD at Charlton Park. From 22 May 2013 all tickets sold online have been Print at Home tickets, enabling you to have instant and convenient access to your tickets. Don’t forget to print! More information here »

If we haven't answered your question please email info@womad.org.

Animals

No animals are allowed at the WOMAD festival unless they are certified guide dogs and are required for the support of a festival goer.

ATMs

There are ATMs available within the arena. There is a charge per withdrawal.

Bike lockup

Anyone cycling to the festival can leave their bicycle securely in the Campers Lock-Up in the campsite. There is a charge of £1 per item for this service. Please bring your own bike locks.

Campers' lockup

Any valuables you want to keep safe? The WOMAD Campers' lockup can do just that. Items can be left and collected between Thursday 24 at 8am and Monday at midday. There is a charge of £1 per item for this service.

Campsites & parking

For your safety, we segregate cars and tents. The car park is divided into numbered sections to help you locate your vehicle easily. The camping area is lit to help you find our tent in those moments of confusion.

Children

Weekend tickets are free for children age 13 and under. They must hold their own ticket and be accompanied by a ticket holding parent or guardian over the age of 21. One ticket holding parent or guardian can only accompany up to 4 people under the age of 18.

Children's activities

From painting to story telling to tight rope walking to beatboxing, the activities in the World of Kids at WOMAD are endless and all so much fun! Come and check out the activities at WOMAD UK 2014 and don't forget to book. To do this you must sign up 30 minutes before the workshop is due to start. It works on a first come first served basis and they are always very busy!

Contact WOMAD

Crime prevention information

Police Statement:

The unlawful supply or illegal drug use is not condoned by WOMAD. Drug enforcement laws are as applicable on site as anywhere else in the country. Security officers will be on site and will deal with drug offences in accordance with national guidelines. If you engage in the unlawful supply of drugs, it is likely that you will be arrested. Neither anti-social nor illegal behaviour will be tolerated and participants will leave themselves liable to eviction from the site.

Experimenting with drugs can lead to adverse reactions. The crowds and sheer size of the festival can be very frightening and disorientating. If you do take drugs and you become ill, depressed or frightened, please ask a steward to direct you to one of the many facilities on site which can help and support you.

Disability access information

For any Disabled Access queries please see refer to this page.

Drinking water

There will be a number of drinking water points available in the arena. We advise you bring an empty plastic bottle that you can refill over the weekend.

Festival address

WOMAD UK
Charlton Park
Malmesbury
Wiltshire
SN16 9DG.

Festival opening times

The festival campsite opens at 08.00am on Thursday 24 July and stays open until midday Monday 28 July 2014. Please remember you can only enter the festival on Thursday 24 July with an additional Thursday ticket.

On-site Box Office Opening Times:

  • Thursday 24 July 2014 – 8am-10pm
  • Friday 25 July 2014 – 8am-10pm
  • Saturday 26 July 2014 – 9am-10pm
  • Sunday 27 July 2014 – 9am-5pm

Arena Opening Times:

  • Thursday 24 July 2014 – 2pm til late
  • Friday 25 July 2014 – 10am til late
  • Saturday 26 July 2014 – 10am til late
  • Sunday 27 July 2014 – 10am til late

Filming and photography

No filming, recording or photography during performances is permitted. Ticket holders consent to being filmed, photographed and recorded.

Fire and BBQ safety

Because of the risk of fires spreading out of control, OPEN FIRES (including BBQs) ARE BANNED everywhere on site.

Carbon Monoxide Awareness message

Make sure your camping light and stove are clean and properly adjusted. Never take a portable barbecue or lit charcoal into an enclosed space like a tent or caravan. Make sure exhaust gases from generators are properly vented away from occupied areas. Carbon Monoxide (CO) is a colourless, odourless, highly poisonous gas that can kill in minutes.

Carbon Monoxide poisoning can be caused by ANY fuel that burns or smoulders.

Watch out for the symptoms:

  • Mild headache.
  • Dizziness.
  • Nausea.
  • Vomiting.
  • Fatigue.
  • Drowsiness.

If in doubt stop using the appliance immediately.

First aid

The Red Cross provides 24 hour first aid cover over the festival weekend.

Found/lost children

All found children will be looked after by the Found Children Tent which provides experienced childcare. This is not an unofficial crèche. If your child is found in this tent for an inordinate length of time or on multiple occasions, the police will look into the matter.

Customer care centre

Head to Customer Care for help and advice. The Customer Care Centre is open 24 hours between Thursday 24 July at 8am until Monday 28 July at midday.

Lost & found property

If you loose anything at the festival pop by to see if it has been handed in. If you find anything please hand it in here. We know the owners will be very grateful to be reunited with their belongings.

To check if anything has turned up after the festival, please email lostproperty@womad.org with the following information:

  • Name & contact telephone number.
  • Description of items lost.
  • Telephone number, model and make.
  • Address for items to be returned.

Noise

No sound systems or amplified music allowed on the festival site. Those who disregard this regulation will have their equipment confiscated. Drumming: we know that drumming is part of the entertainment at a WOMAD Festival but PLEASE do not drum in the campsite between 8pm and 8am. We have more complaints from campers and local residents about drumming than any other issue. Please take this seriously - our licence depends on it. We reserve the right to ask persistent drummers to leave the festival site.

Personal alcohol use

Alcohol for personal use is allowed into the festival, however, no glass is allowed in the arena. If you are under 18 your alcohol will be confiscated and disposed of. If you are a parent or guardian, do not supply your children with alcohol – it is a licensed premises and supply to minors is against the Law!

Radio WOMAD

Between 23-28 July 2014.

For travel information, festival updates, exclusive interviews with the artists, behind the scenes gossip, reviews and more tune into 87.7fm.

Site map

Download the site map.

Smoking at the festival

Smoking is now illegal in enclosed public areas. WOMAD will enforce a no smoking ban in all enclosed structures.

Spa treatments hotline

You must have already purchased your WOMAD Spa weekend ticket to book any treatments at the WOMAD Spa. Please call 0870 7519 6623 to book your treatments. Check the vast options of sumptuous treatments here.

Ticket refunds/exchange

WOMAD does not refund tickets that you have bought. If you have tickets that you can't use we advise that you visit www.thetickettrust.com. It is a face value ticket-exchange service, which respects music and festival lovers and would love to put ticket touts out of business!

Alternatively, you can also use www.scarletmist.com who work on the same principals as The Ticket Trust.

Transport

There is transport taking you to and from train stations, the local town and back to the festival site. For more information please head this way.

Traders

We are now accepting applications for trading at WOMAD UK 2014. Please fill out and submit the form by clicking on the link below. The application process will close on the 31st January. To apply to trade at WOMAD 2014 visit here.

Underage drinking

The festival site is a licensed premises and, in keeping with this, young people cannot drink alcohol and are to be under the supervision of an adult at all times. Under 18s in possession of alcohol will have it confiscated and can be ejected from the site along with their parent/guardian.

Walking distances on site

These times are dependent on where you have camped.

  • 10-15 minutes walk from purple car park to campsites.
  • 5-20 minutes walk from red car park to campsites.
  • 10-20 minutes walk from campsites to arena.

Welfare at WOMAD

The Campsite Welfare Service is open 24 hours a day from 8am on Thursday until noon on Monday. Visit the Welfare Team if you need any help, support or have any queries.

Volunteering

Volunteer at WOMAD this year. A great way to meet new people and get in to a brilliant festival for free! head this way for more information.

Bars

Contact Robin at robin@bigbars.co.uk between September and May.

Information page here.