WOMAD FAQs

ATMs

There are ATMs available within the arena. There is a charge per withdrawal.

Bike Lockup

You can lock your bike up here. You will need to use your own bike lock and you will lock your bike here at your own risk.

Campers' Lockup

You can leave any valuables here that you don’t want to keep in your car or your tent during the festival. Opening times are Thurs 2pm-Midnight. Fri, Sat, Sun 10am-1am. Mon 9am-1pm. Items can be left and collected between these times only. There is a charge of £1 per item for this service

Campsites & Parking

For your safety, we segregate cars and tents. The car park is divided into numbered sections to help you locate your vehicle easily. The camping area is lit to help you find our tent in those moments of confusion.

Children

Weekend tickets are free for children age 13 and under. They must hold their own ticket and be accompanied by a ticket holding parent or guardian over the age of 21. One ticket holding parent or guardian can only accompany up to 4 people under the age of 18.

Children's activities

The WOMAD Foundation holds a massive variety of workshops for all children at the World of Kids throughout the weekend. To book you must sign up 30 minutes before the workshop is due to start. It works on a first come first serve basis and they are always very busy!

Contact WOMAD

Crime Prevention Information

Police Statement:

The unlawful supply or illegal drug use is not condoned by WOMAD. Drug enforcement laws are as applicable on site as anywhere else in the country. Security officers will be on site and will deal with drug offences in accordance with national guidelines. If you engage in the unlawful supply of drugs, it is likely that you will be arrested. Neither anti-social nor illegal behaviour will be tolerated and participants will leave themselves liable to eviction from the site.

Experimenting with drugs can lead to adverse reactions. The crowds and sheer size of the festival can be very frightening and disorientating. If you do take drugs and you become ill, depressed or frightened, please ask a steward to direct you to one of the many facilities on site which can help and support you.

Disabled Access Information

  • Carers are admitted free with a disabled person. Please visit our tickets page for more information on how to go about obtaining this.
  • There is a disabled camping area but spaces are limited. In order to guarantee a camping space in the disabled camping area you must pre book by returning the registration form to us. Please carefully read the information and fill out the form found here.
  • Disabled viewing platforms are located in from of the main stages for wheelchair users and other disabled people who need them. A viewing platform wristband is required in order to access the platform (see below). Capacity on the platforms is very limited so only one carer/assistant can accompany each disabled person.
  • The viewing platform wristband is a voluntary system for wheelchair users and those who have difficulty standing for long periods. These wristbands are available from the stewards at the disabled camping area.
  • Disabled toilets are available throughout the festival arena and in the Disabled Camping area.
  • Disabled showers are available in the Disabled camping area and at the British Red Cross.
  • Wheelchair battery re-charging will be available at the Disabled camping area.
  • Electric scooter/manual wheelchair hire will be available from Fair Mobility at the Festival. You can pre book the hire of an electric scooter/manual wheelchair by calling 01949 845 189 or online at www.fair-mobility.org.uk.
  • The Red Cross can store medicines that need to be refrigerated.
  • Large print information and Braille timetables are available to use at the Information Tent.
  • BSL Signers are available free of charge for bookings for workshops and stage signing on a first come first serve basis at the Information Tent.

Drinking Water

There will be a number of drinking water points available in the arena. We advise you bring an empty plastic bottle that you can refill over the weekend.

Festival address

WOMAD UK
Charlton Park
Malmesbury
Wiltshire
SN16 9DG.

Festival Opening Times

The festival campsite opens at 08.00am on Thursday 25 July and stays open until midday Monday 29 July 2012. Please remember you can only enter the festival on Thursday 25 July with an additional Thursday ticket.

The festival arena opening times:
Thursday 25 July 2012- 2pm til late
Friday 26 July 2012- 10am til late
Saturday 27 July 2012- 10am til late
Sunday 28 July 2012- 10am til late.

Filming and Photography

No filming, recording or photography during performances is permitted. Ticket holders consent to being filmed, photographed and recorded.

Fire and BBQ Safety

Because of the risk of fires spreading out of control, OPEN FIRES (including BBQs) ARE BANNED everywhere on site.

Carbon Monoxide Awareness message

Make sure your camping light and stove are clean and properly adjusted. Never take a portable barbecue or lit charcoal into an enclosed space like a tent or caravan. Make sure exhaust gases from generators are properly vented away from occupied areas. Carbon Monoxide (CO) is a colourless, odourless, highly poisonous gas that can kill in minutes.

Carbon Monoxide poisoning can be caused by ANY fuel that burns or smoulders.

Watch out for the symptoms:

  • Mild headache.
  • Dizziness.
  • Nausea.
  • Vomiting.
  • Fatigue.
  • Drowsiness.

If in doubt stop using the appliance immediately.

First Aid

The Red Cross provides 24 hour first aid cover over the festival weekend.

Found/Lost Children

All found children will be looked after by the Found Children Tent which provides experienced childcare. This is not an unofficial crèche. If your child is found in this tent for an inordinate length of time or on multiple occasions, the police will look into the matter.

Information Tent

There is an Info Tent onsite where staff will try to answer all queries. A large notice board will be available for personal messages.

Lost & Found Property

If you lose anything over the festival weekend please email lostproperty@womad.org with the following information:

  • Name & contact telephone number.
  • Description of items lost.
  • Telephone number, model and make.
  • Address for items to be returned.

Noise

No sound systems or amplified music allowed on the festival site. Those who disregard this regulation will have their equipment confiscated. Drumming: we know that drumming is part of the entertainment at a WOMAD Festival but PLEASE do not drum in the campsite between 8pm and 8am. We have more complaints from campers and local residents about drumming than any other issue. Please take this seriously - our licence depends on it. We reserve the right to ask persistent drummers to leave the festival site.

Radio WOMAD

Between 24-29 July 2013.

For travel information, festival updates, exclusive interviews with the artists, behind the scenes gossip, reviews and more tune into 87.7fm.

Smoking at the festival

Smoking is now illegal in enclosed public areas. WOMAD will enforce a no smoking ban in all enclosed structures.

Spa Treatments Hotline

You must have already purchased your WOMAD Spa weekend ticket to book any treatments at the WOMAD Spa. Please call 0870 751 96623 to book your treatments. Check the vast options of delicious treatments here.

Ticket Refunds/ Exchange

WOMAD does not refund tickets that you have bought. If you have tickets that you can't use we advise that you visit www.thetickettrust.com. It is a face value ticket-exchange service, which respects music and festival lovers and would love to put ticket touts out of business!

Alternatively, you can also use www.scarletmist.com who work on the same principals as The Ticket Trust.

Transport

There is transport taking you to and from train stations, the local town and back to the festival site. For more information please head this way.

Traders

The traders application process for WOMAD 2013 has now closed. Traders will be informed by email whether they will be coming to WOMAD 2013 or not. Applications for WOMAD 2014 will open at the end of 2013. For more information on traders at WOMAD visit here.

Underage Drinking

The festival site is a licensed premises and, in keeping with this, young people cannot drink alcohol and are to be under the supervision of an adult at all times. Under 18s in possession of alcohol will have it confiscated and can be ejected from the site along with their parent/guardian.

walking distances on site

These times are dependent on where you have camped.

  • 10-15 minutes walk from purple car park to campsites.
  • 5-20 minutes walk from red car park to campsites.
  • 10-20 minutes walk from campsites to arena.

Welfare at WOMAD

The Campsite Welfare Service is open 24 hours a day from 8am on Thursday until noon on Monday. Visit the Welfare Team if you need any help, support or have any queries.

Volunteering

Volunteer at WOMAD this year. A great way to meet new people and get in to a brilliant festival for free!

Stewarding

Steward with Oxfam at WOMAD and enjoy your favourite festival while raising money for a great cause. Visit www.oxfam.org.uk for details of what's involved, then sign up to the waiting list and we'll email you as soon as applications open in 2013.

Friend Oxfam Festivals Team on Facebook and follow Oxfam on Twitter - @Oxfamstewards

Bars

Be a member of the wonderful WOMAD bar staff. Contact Robin at bars@womad.org