ATMs

There will be ATMs available within the arena. There is a charge per withdrawal.

Bike Lockup

You can lock your bike up here. You will need to use your own bike lock and you will lock your bike here at your own risk.

Campers’ Lockup

You can leave any valuables here that you don’t want to keep in your car or your tent during the festival. Opening times are Thurs 2pm-Midnight. Fri, Sat, Sun 10am-1am. Mon 9am-1pm. Items can be left and collected between these times only. There is a charge of £1 per item for this service

Campsites & Parking

For your safety, we segregate cars and tents. The car park is divided into numbered sections to help you locate your vehicle easily. The camping area is lit to help you find our tent in those moments of confusion.

Children

Weekend tickets are free for children age 13 and under. They must hold their own ticket and be accompanied by a ticket holding parent or guardian over the age of 21. One ticket holding parent or guardian can only accompany up to 4 people under the age of 18.

Children’s activities

The WOMAD Foundation holds a massive variety of workshops for all children at the World of Kids throughout the weekend. To book you must sign up 30 minutes before the workshop is due to start. It works on a first come first serve basis, and they are always very busy!

Found/Lost Children

All found children will be looked after by the Found Children Tent which provides experienced childcare. This is not an unofficial crèche. If your child is found in this tent for an inordinate length of time or on multiple occasions, the police will look into the matter.

Disabled Access Information

  • Carers are admitted free with a disabled person. Please visit our tickets page for more information on how to go about obtaining this.
  • There is a disabled camping area. In order to guarantee a camping space in the disabled camping area you must pre book by returning the registration form to us. Please carefully read the information and fill out the form found here.
  • There are disabled viewing platforms located in from of the main stages for wheelchair users and other disabled people who need to use them. A viewing platform wristband is required in order to access the platform (see below). Capacity on the platforms is very limited so only one carer/assistant can accompany each disabled person.
  • The viewing platform wristband is a voluntary system for wheelchair users and those who have difficulty standing for long periods. These wristbands are available from the stewards at the disabled camping area.
  • Disabled toilets will be available throughout the festival arena and in the Disabled Camping area.
  • Disabled showers will be available in the Disabled camping area and at the British Red Cross.
  • Wheelchair battery re-charging will be available at the Disabled camping area.
  • Electric scooter/manual wheelchair hire will be available from Fair Mobility at the Festival. You can pre book the hire of an electric scooter/manual wheelchair by calling 01949 845 189 or online at www.fair-mobility.org.uk.
  • The Red Cross can store medicines that need to be refrigerated.
  • Large print information and Braille timetables will be available to use at the Information Tent.
  • BSL Signers will be available free of charge for bookings for workshops and stage signing on a first come first serve basis at the Information Tent.

Drinking Water

There will be a number of drinking water points available in the arena. We advise you bring an empty plastic bottle that you an refill over the weekend.

Festival address

WOMAD UK
Charlton Park
Malmesbury
Wiltshire
SN16 9DG.

Festival Opening Times

The festival campsite opens at 08.00am on Thursday 26th July and stays open until midday Monday 30th July 2012. Please remember you can only enter the festival on Thursday 26th July with an additional Thursday ticket.

The festival arena opening times:
Thursday 26th July 2012- 2pm til late
Friday 27th July 2012- 10am til late
Saturday 28th July 2012- 10am til late
Sunday 29th July 2012- 10am til late.

Filming and Photography

No filming, recording or photography during performances is permitted. Ticket holders consent to being filmed, photographed and recorded.

Fires

Because of the risk of fires spreading out of control, OPEN FIRES (including bbqs) ARE BANNED everywhere on site.

First Aid

The Red Cross provides 24 hour first aid cover over the festival weekend.

Information Tent

There is an Info Tent onsite where staff will try to answer all queries. A large notice board will be available for personal messages.

Lost & Found Property

The onsite Police will look after property lost and found between Thursday and Monday. After the festival the property will be taken to a Police station local to Charlton Park. The contact details will be put up here after the festival.

Noise

No sound systems or amplified music allowed on the festival site. Those who disregard this regulation will have their equipment confiscated. Drumming: we know that drumming is part of the entertainment at a WOMAD Festival but PLEASE do not drum in the campsite between 8pm and 8am. We have more complaints from campers and local residents about drumming than any other issue. Please take this seriously – our licence depends on it. We reserve the right to ask persistent drummers to leave the festival site.

Radio WOMAD

For travel information, festival updates, exclusive interviews with the artists, behind the scenes gossip, reviews and more tune into 87.7fm.

Smoking at the festival

Smoking is now illegal in enclosed public areas. WOMAD will enforce a no smoking ban in all enclosed structures.

Transport

There is transport taking you to and from train stations, the local town and back to the festival site. For more information please head this way.

Traders

To apply to trade at WOMAD Charlton Park please go here.

Underage Drinking

The festival site is a licensed premises and, in keeping with this, young people cannot drink alcohol and are to be under the supervision of an adult at all times. Under 18s in possession of alcohol will have it confiscated and can be ejected from the site along with their parent/guardian.

Welfare at WOMAD

The Campsite Welfare Service is open 24 hours a day from 8am on Thursday until noon on Monday. Visit the Welfare Team if you need any help, support or have any queries.

Volunteering

Volunteer at WOMAD this year. A great way to meet new people and get in to a brilliant festival for free!

Recycling and litter collectors

Contact details coming soon.

Stewarding

Steward with Oxfam at WOMAD and enjoy your favourite festival while raising money for a great cause. Visit www.oxfam.org.uk/stewarding for details of what's involved, then sign up to the waiting list and we'll email you as soon as applications open in March 2012.

Friend Oxfam Festivals Team on Facebook and follow Oxfam on Twitter - @Oxfamstewards

Bars

Be a member of the zany bar staff. Contact Robin at bars@womad.org

Ticket Refunds/ Exchange

WOMAD does not refund tickets that you have bought. If you have tickets that you can't use we advise that you visit www.thetickettrust.com. It is a face value ticket-exchange service, which respects music and festival lovers and would love to put ticket touts out of business!

Alternatively, you can also use www.scarletmist.com who work on the same principals as The Ticket Trust.